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  • 203-30 Duncan St
  • M5V2C3

Contact Information

Alternate Telephone:
Netherlands, United Kingdom, United States
Number of Employees:
Year Established:
Industries Classification:
541420  Industrial Design Services
541430  Graphic Design Services
541490  Other Specialized Design Services
541510  Computer Systems Design and Related Services
541710  Research and Development in the Physical, Engineering and Life Sciences
541720  Research and Development in the Social Sciences and Humanities
541910  Marketing Research and Public Opinion Polling
541990  All Other Professional, Scientific, and Technical Services
Total Sales ($CDN):
$1,000,000 to $4,999,999
Updated on:
2016-05-06,  Industry Canada
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Company Profile

Akendi is a user research, user experience design and product strategy firm with offices in Ottawa, Toronto, Canada. We are experts in in field research, interaction design, usability testing, corporate identity design, public opinion research, human factors, gui interaction design, gui guidelines, ux training, business analysis, usability testing consulting and rich internet application design for web, saas and intranets. Our industry expertise is in government (federal, provincial, municipal), telecom, health, non profit, software and consumer products.


  • User Experience Design Human Experience Design is research and design of the user experience of products, services and (web) software. We follow a user centered design approach in the creation of easy to use and visually pleasing user experiences.

  • Usability Testing Testing the usability of web sites, intranets, gui applications and rich internet applications with end users. we use established techniques to observe the behaviour and perceptions of your end users.

  • Business Analysis Analysis of requirements, research and capture user requirements and functional requirements for software, web applications and web sites. We follow a user centered design approach in our business analysis consulting.

  • GUI Design We design and specify the graphical user interface (GUI) of your application, intranet or web site. Using interaction design principles and best practises, our designers create easy to use experiences for your product.

  • Usability Training Usability Training for developers, business analysists, documentation specialists and business in user research, usability testing, gui design and web application design.

  • Industrial design Design the product from paper sketch to finished product. Using a human factors approach to product design, we ensure that the user has an easy to use product that is pleasing to the eye.

  • GUI & CLF guidelines Create and apply (CLF) guidelines, design patterns and standards for gui applications, intranets and rich internet applications.

  • Customer and User Personas Creating a user persona from user research information (who is the user, what do they do, where do they do this), we research and capture web personas to enable effective communication with your developers, designers and content providers alike.

  • Service Design We research and design what your end user and customer is really doing during the holistic service lifecycle. From onboarding to cancellation. This approach ensures the right attention for touch points throughout the service journey. Each journey is captured in the form of experience mapping research that will guide every aspect of the experience, whether this is a product, a space or service.

  • Card Sorting One of the key tools in the information architecture phase, a card sort will shed light on the underlying structure of the information on your website or intranet. From an end user perspective. When you don't see how to restructure your content, this is when you'd use a card sort.

  • Information Architecture Information Architects will create order out of any amount of information from your website or intranet. When you need to address how information is used on the site, and why, that is when you'd involve information architects in a project.

  • Human Factors Our analysis of the human factors aspects of a product, space or software will enable you to derisk the design and create a product and software that is easy to use and takes the key player into account: the human who uses it.

  • Focus Groups Public opinion research through systematic inquiry of your audience. we provide focus group research throughout North America and Europe.

  • Mobile User Experience Design Design the mobile experience for iPhone, BlackBerry, Android and Windows Mobile. We create compelling experiences using the latest insights in mobility for your mobile apps and mobile web sites.

  • UX Design Training UX design training in all facets of user experience research, design and testing

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