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Company:
Diligens
Website:
Location:
  • 6-155 Terence Matthews Cres.
  • KANATA, ON
  • K2M2A8

Contact Information

Telephone:
613-591-9200
Alternate Telephone:
Fax:
613-591-1505
Email:
info@diligens.com
Year Established:
2001-12-01
Industries Classification:
541510  Computer Systems Design and Related Services
Total Sales ($CDN):
$1,000,000 to $4,999,999
Updated on:
2016-05-05,  Industry Canada
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Diligens

Company Profile

Diligens was established in 2001 to assist organizations in designing and implementing IT solutions which included a specialized practice of application consulting on power quality and power management solutions. We provide system design, technical expertise, implementation, training and support services in 2 domain areas: Enterprise-wide power quality management solutions for the IT infrastructure industry, and other applications -- wherever dependable power is essential to daily operations. IT consulting services tailored to your business needs. We have the depth and the breadth of skills to address even the most complex IT problem. We have a proven methodology for delivering successful business and technology solutions for our customers. Diligens Inc. is unique in its ability to bridge the gap between IT and the Facilities support infrastructure. As an established “information technology” solutions provider we are able to apply our expertise in network, network monitoring and systems integration to the power management industry. It is through this collective expertise that the benefits pay their biggest dividends for the client. Today Diligens has grown to be a trusted advisor and provides data centre infrastructure solutions and services for organizations of all sizes. Whatever your IT or data-centre related needs, Diligens' reputation of providing innovative solutions delivered with integrity will ensure a successful outcome for your project. Municipal Web Site Software. Web based e-Government solutions for the municipal marketplace. www.qscend.ca

Products/Services

  • Web and database system integrations (including terabyte-sized databases) Diligens can develop custom software tailored to your business needs, ranging from the creation or expansion your web presence to complex software applications. From simple sites, to database-driven sites, to full-blown e-commerce sites we will design and implement a solution in alignment with your business objectives. Our software solutions include: * Database software solutions * Database design and database integration * Client / server applications * Systems integration: solutions for linking disparate systems using a combination of software, middleware or distributed objects. * Internet Site Development: Let us design you an easily modifiable site to promote your company on the Internet. * Intranet Site Development: To improve communications and collaboration within your organization's local or wide-area network. * Extranet Site Development: We can design you a secure site for exchanging information with your remote workforce and partners. * Web-enabling your Legacy System. Continue to leverage your existing applications by expanding your business opportunities to the Internet. Let Internet users browse your product database or implement a full e-commerce bridge to your legacy systems.

  • SAP R/3 implementations. Modules PP, MM, SD, QM, Basis, SAPScript, ABAP

  • Enterprise Software Solutions Our consultants can be engaged on an individual basis for many types of client engagements. Our catalogue of expertise includes: Navision Consulting. Diligens is a certified Microsoft Business Solutions Partner for the Navision products. Navision offers full-featured business software solutions with built-in, easy-to- use customization tools that allow businesses to adapt the system for use in their specific company. Navision is a fully- integrated, multi-user system, with application areas for financial management, manufacturing, distribution, customer relationship management and e-business. Worldwide, more than 30,000 companies employ Navision solutions in over 50 countries. SAP R/3 Consulting. We can configure and implement the following functional modules: MM, PP, SD and QM. In addition we can perform general SAP configurations and our technical skills include ABAP and BASIS. Consulting. Our 5 founders have each been involved in implementing systems in the photonic, semiconductor and assembly industries and can bring a wealth of experience to your project. Our expertise includes: MES (Manufacturing Execution Systems) SCM (Supply Chain Management) CRM (Customer Relationship Management) Manufacturing Simulation. Through the use of discrete-event simulations, we can help you optimize your manufacturing line, reduce cost and maximize throughput.

  • Power Management Solutions Diligens Inc. is unique in its ability to provide customers a complete offering of power management products and custom solutions. While we are well established as ?Information technology? network and software solutions provider, our name is new to many in the power management and service provider community. And yet it is here where the benefits of our expertise in software solutions, system integration and manufacturing pay their biggest dividends. We offer a complete line of power management solutions for power applications including, transient surge suppression (TVSS), harmonic mitigation transformers, medical grade power conditioners, UL 924 emergency lighting systems, power distribution units, diesel generators, uninterruptible power supplies (UPS) commercial, and industrial grade. Our Power Management Group has over 20 years experience in quality power management solutions. At the core of our philosophy is a willingness to invest the necessary resources to develop a custom solution that meets your specific requirements. We will source the best solution for your application and negotiate the best price on your behalf. Our team is ready to address a wide range of AC or DC power problems: be it, transient suppression (lightning protection), electrical line noise, brownout conditions, harmonic filtering, redundant power configurations, power distribution, and remote power management or network power management. No application is too difficult for us to handle. Services Our network power management consultants are available to customize: * Network shutdown processes (individual workstations first, hubs, e-mail and database servers last) * Shutdown parameters (e.g. Oracle database shutdown scripts * Configuration of enterprise-wide notification of critical power events * Network warnings * Advanced notification features (e-mail, paging, execute command) * Custom queries and reports of digital and analog channel data points * Scheduled shutdown / reboot of the UPS and its load for energy conservation * Simultaneous network-wide testing of all UPS * Power management network diagrams * Network management applications (e.g. HP OpenView or other SNMP based application) for monitoring and control of network devices such as UPS.

  • Managed IT Services - Network Management If you require periodic or full time IT services, Diligens will tailor a managed service solution for you. Our clients may choose from a menu of services, including desktop support. Through the use of secure Virtual Private Network (VPN) tunnels, Diligens can resolve issues remotely or on your site if necessary. Our easy to read Service Level Agreement (SLA) ensures that you receive the appropriate priority and response time for your call. Other managed services for client locations in the Ottawa region can include desktop support, email, file server, web and application server management, and network monitoring. We do all this for one, predictable monthly fee that?s far less than most companies currently pay to manage their own IT environment. <b>Operational coverage by Diligens for all aspects of the IT infrastructure</b> Our clients may offload as much or as little of their IT workload as they wish. Our remote Network Operations Center (NOC) provides the tools and expertise to monitor and manage your infrastructure from end to end. We currently support the following and are adding to the list: * Routers - Cisco, Linksys, Nortel... * Firewalls - Cisco, VelociRaptor... * Switches and Hubs - Cisco, 3Com, D-Link... * VPN's - Cisco, Symantec, ... * UPS's - APC, Powerware, Deltec... As critical applications such as Enterprise Resource Planning, E-Commerce, and CRM are deployed throughout companies, providing the performance, reliability, and flexibility users expect from the network consumes valuable IT resources. Diligens frees IT staff from many of the daily management demands of LAN or WAN management, enabling them to spend more time on proactive business issues. Whether you would like a fully turnkey system, set-up AND operated by Diligens staff, or you require a system for your internal IT staff to manage, Diligens can provide a quick and effective solution. By offering services in any or all areas, Diligens proves that it is committed to complete customer satisfaction.

  • Managed IT Services - Server Operations If you require periodic or full time IT services, Diligens will tailor a managed service solution for you. Our clients may choose from a menu of services, including server operations. Through the use of secure VPN channels, Diligens can resolve issues remotely or on your site if necessary. Our easy to read Service Level Agreement (SLA) ensures that you receive the priority and response time to your call. Other managed services for client locations in the Ottawa region can include desktop support, LAN and networking support, and network monitoring. We do all this for one, predictable monthly fee that?s far less than most companies currently pay to manage their own IT environment. Operational coverage by Diligens for all aspects of the IT infrastructure Our clients may offload as much or as little of their IT workload as they wish. Our remote Application Management Center provides the tools and expertise to monitor and manage your infrastructure from end to end. Our services include: * Server Operations: Cross platform support including Unix, Linux, Windows NT/2000/.NET daily operations. * Tape Backups: Incremental daily backups and weekly on-site tape backup and rotation (offsite storage is also available) is essential to operate your business safely. It is estimated that 30% of companies go bankrupt within one year of suffering a major fire or theft due to business data being destroyed or lost! * Internet Help Desk: The Internet Help Desk provides a single point of contact for all user queries or problems that are managed through to resolution by Diligens? own staff, or by third party suppliers. Requests can be logged by using a Web based application and our support staff will then contact users within the timeframes defined in the Service Level Agreement (SLA). <http://www.diligens.com/images/servicedesk1_139x119.gif> <http://www.diligens.com/images/servicedesk2_140x119.gif> <http://www.diligens.com/images/servicedesk3_139x119.gif> Service Desk Login Create Service Request Service Request Report * Service Level Agreement (SLA): Once we have agreed upon your service requirements, we present a clearly defined and measurable service level agreement. Regular reports and meetings make it easy for you to monitor performance levels and identify opportunities for service enhancement. * Software Deployment: Automated distribution of software applications, upgrades and fixes means that applications can be rolled out to users in hours instead of weeks. * Standard Applications Support: We provide end user support for standard applications like Microsoft Exchange, Virus protection programs and so on. * Applications: The architecture, configuration, integration and deployment of an enterprise solution (e.g. Oracle application), or the design and development of a custom solution tailored to your needs (please consult our software development section for details). Either solution would also incorporate testing, training and project management of the implementation. Implementation costing is done on a per project basis in accordance with the project scope. * Reporting: Statistical, trend or real-time reports will be provided for: * Availability and downtime of devices. * Service performance. By offering services in any or all areas, Diligens proves that it is committed to complete customer satisfaction. <b>Additional Information</b> * IT server support is for the greater Ottawa-Gatineau area (no geographical restriction on server monitoring services). * Please tell us about your project for a quotation.

  • Managed IT Services - Desktop Support If you require periodic or full time IT services, Diligens will tailor a managed service solution for you. Our clients may choose from a menu of services, including desktop support. Through the use of secure Virtual Private Network (VPN) tunnels, Diligens can resolve issues remotely or on your site if necessary. Our easy to read Service Level Agreement (SLA) ensures that you receive the appropriate priority and response time for your call. Other managed services for client locations in the Ottawa region can include LAN and networking support, email, file server, web and application server management. We do all this for one, predictable monthly fee that?s far less than most companies currently pay to manage their own IT environment. <http://www.diligens.com/images/a_plus.gif> <http://www.diligens.com/images/mcse.gif> Operational coverage by Diligens for all aspects of the IT infrastructure Our clients may offload as much or as little of their IT workload as they wish. Our remote Network Operations Center (NOC) provides the tools and expertise to monitor and manage your infrastructure from end to end. Our services include: * Desktop Support (includes onsite support!): Choose from a Basic or High-Availability support package. For standard desktop environments, Basic desktop service gives you a comprehensive support program including on-site hardware maintenance, proactive problem diagnosis, a certified service engineer, 3rd party vendor contact, and coverage during normal business hours. Priority can be placed on severe issues to gain 8 hour MTTR resolution times. High-Availability desktop support provides the same services, but with up to 24x7 coverage and 2 or 4 hour committed response time for business-critical desktop environments. * Internet Help Desk: The Internet Help Desk provides a single point of contact for all user queries or problems that are managed through to resolution by Diligens? own staff, or by third party suppliers. Requests can be logged by using a Web based application and our support staff will then contact users within the timeframes defined in the Service Level Agreement (SLA). <http://www.diligens.com/images/servicedesk1_139x119.gif> <http://www.diligens.com/images/servicedesk2_140x119.gif> <http://www.diligens.com/images/servicedesk3_139x119.gif> Service Desk Login Create Service Request Service Request Report * Service Level Agreement (SLA): Once we have agreed upon your service requirements, we present a clearly defined and measurable service level agreement. Regular reports and meetings make it easy for you to monitor performance levels and identify opportunities for service enhancement. * Adds, Moves and Changes (AMC): We co-ordinate and perform IT asset installations, upgrades, moves and changes including technician dispatch, logistics support and supplier management. We can also help you gain a full understanding of your asset base so that costs can be properly controlled and to insure the most effective match between hardware, software and the needs of the end user. * Standard Desktop Configuration: Standardization of your desktop environments will reduce complexity, resulting in fewer problems and lower support costs. We work with you to determine what your company policies and standards should be, then insure these are successfully implemented and managed. * Software Deployment: Automated distribution of software applications, upgrades and fixes means that applications can be rolled out to users in hours instead of weeks. * Standard Applications Support: We provide end user support for standard applications like Microsoft Office, Adobe Acrobat, Virus protection programs and so on. * Reporting: Statistical, trend or real-time reports will be provided for: * Availability and downtime of devices. * Service performance. By offering services in any or all areas, Diligens proves that it is committed to c

  • Access Town Hall Municipal Software Suite QScend Canada and the Access Town Hall™ software suite enable your staff to better serve your community by providing enhanced online services and information. These products allow municipal personnel to completely manage the process of delivering current and pertinent information to your citizens through your website.

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