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  • 200-30 Concourse Gate
  • K2E7V7
  • 40-30 Concourse Gate
  • K2E7V7

Contact Information

Alternate Telephone:
Year Established:
Industries Classification:
541611  Administrative Management and General Management Consulting Services
541510  Computer Systems Design and Related Services
Quality Certifications:
ISO 9001
Total Sales ($CDN):
$10,000,000 to $24,999,999
Updated on:
2016-02-04,  Industry Canada
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Company Profile

Cistel, established in 1995, is an Ottawa-based organization which provides technology and management consulting services to the private and public sectors. Specifically, Cistel provides such services as: • IT Security and Privacy Consulting – assisting organizations with risk management, identity and access management, as well as security and information event management; • Management Consulting – assisting organizations in identifying areas of improvement and planning for the future; • IT Managed Services – allowing organizations to focus on core business objectives while Cistel’s qualified IT professionals build and maintain the infrastructure to support their business; and, • Staffing Services – providing resources with a diverse array of skills covering all phases of the software / system development lifecycle (SDLC).


  • IT Security Cistel specializes in assisting Government of Canada departments meet their MITS and overall security targets and goals. This includes: - Compliance and Regulatory Assessment / Implementation (MITS, GSP, Privacy Act, PIPEDA, ISO 17799 / 27000); - Threat and Risk Assessments; - Vulnerability Assessments / Ethical Hacking / Penetration Testing; - Digital Forensics; - Business Continuity / Disaster Recovery Planning; - Certification and Accreditation; and, - Security Training Programs.

  • Identity and Access Management - IDM strategy and roadmap; - IDM business and operational requirements; - Credential management and issuance of credential: the workflows and provisioning processes for all its users including suppliers, contractors and employees; - Credential lifecycle management across multiple platforms, internal and external systems, and internal and external applications; - Self-help systems embedded with automated workflows across all systems and applications supporting users’ registration, enrolment, password reset, and credential updates; - Adherence to privacy legislation and compliance to corporate accountability regulations by maximizing secure and auditable usage of systems and applications; - IDM integration with the existing organization’s IT technologies, including Web servers, Windows servers, SAP, UNIX systems, Oracle, legacy applications, etc.; - Centralization and control of user access privileges for all applications; - Leverage existing directories (MS Active Directory or LDAPs) as the authoritative user repository; and, - Delegated administration by offering a flexible administrative model that allows the management of credentials and tasks to be delegated to any administrator.

  • SIEM Cistel Security Solutions takes the cost and complexity out of your Security Information and Event Management (SIEM) Program. We have designed an implementation plan to enable your success in days, not weeks or months and allow you to get optimal value from your investment immediately, while laying the foundation as your security needs and policies evolve: - Effective integration of disparate, heterogeneous data sources; - Assess the timeframes involved and the resources required; and, - Ensure that the SIEM implementation ultimately maps to your organization’s security objectives. Whether you are doing an initial implementation or addressing a new challenge, we can help.

  • Privacy Cistel’s privacy consulting service offers: - Privacy Impact Assessments (PIA); - Design and Implementation of Access to Information (ATI) Directorates; - Privacy Codes and Policies; - Privacy Training; - Registering Personal Information Banks (PIBs); - Updating Info Source; - ATIP Consulting; and, - Data Classification.

  • Management Consulting The following outlines Cistel’s niche areas of focus: - Business Process Mapping, Design and Re-engineering; - Management Accountability Framework (MAF) Consulting; - ITIL, ISO and Quality Management Consulting; - Project Management; - Strategic and Business Planning; - Procurement Management/Planning (RFP Development); - Performance Measurement and Operational Benchmarking; - Facilitation; and, - Program and Policy Development and Implementation.

  • IT Managed Services - Network and Systems Management; - 24x7 Helpdesk/Service Desk Support; - Deskside (Onsite) Technical Support; and, - Data Protection and Recovery.

  • Staffing Services Cistel provides resources with a diverse array of skills ranging from IT infrastructure engineering and support to resources throughout all phases of the software / system development lifecycle (SDLC).

  • Microsoft Solutions Cistel has distinguished itself as a Microsoft Gold Certified Partner with over 30 associated Microsoft Certified Professionals, including four employees that are Microsoft MVPs. As a Gold Certified Partner, Cistel has a proven track record deploying and managing key Microsoft technologies. Beyond the basics of Windows (desktops and servers), Active Directory, Exchange, SQL Server, Office and SharePoint, Cistel has been recognized for expertise in several advanced Microsoft Technology Solutions such as System Center and virtualization. Cistel staff have delivered advanced virtualization and System Center presentations at key Microsoft events (such as TechEd, Microsoft Management Summit, and TechDays). Some of the advanced solutions that Cistel has delivered are: Architecture and implementation of System Center Service Manager; Architecture and implementation of System Center Configuration Manager 2012; Monitoring of all Microsoft workloads with System Center Operations Manager 2012; Architecture and implementation of Lync/Voice; Migration of physical machines to virtual machines using Hyper-V; Creation and delivery of focused Microsoft training for internal IT; Deployment of Windows 7 and Office 2010; and, Assessment of application compatibility for Windows 7 Deployment.

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