Search For:

  • Use commas to separate words/phrases
    e.g.: gold drill equipment, drilling equipment

Search In:

Search Sectors:

View this profile in: Français
Company:
Resource Software International Ltd.
Website:
Location:
  • 300-40 King St W
  • OSHAWA, ON
  • L1H1A4

Contact Information

Telephone:
905-576-4575
Alternate Telephone:
Fax:
905-576-4705
Email:
rsi@telecost.com
Markets:
Algeria, Australia, Bahamas, Barbados, Belize, Bermuda, Cuba, France, Greece, Hong Kong, India, Jamaica, Japan, Philippines, United Kingdom, United States, Virgin Islands (British)
Number of Employees:
11-100
Year Established:
1990-03-01
Industries Classification:
541510  Computer Systems Design and Related Services
Updated on:
2017-03-03,  Industry Canada
You must have a valid Industry Canada username and password to modify your company information.
Update Profile
Resource Software International Ltd.

Company Profile

RSI strives to provide the best scalable applications for every communication managers needs. RSI is a leading provider of call accounting, hotel billing, call center reporting, real-time dashboards, computer-telephony integration, cloud call accounting, telephone reporting, switch management, instant messaging, email tracking and telemanagement solutions around the globe.

Products/Services

  • Shadow OSN (TeleALARM) Shadow OSN (TeleALARM) is a watchdog system for any PBX or alarm system that requires immediate notification of system messages, errors, alarms or toll fraud conditions. Shadow OSN (TeleALARM), depending on the severity of the alarm, will call a pager, e-mail or produce audible alarms. For more information please visit our web site at www.telecost.com. ConnectIT Category Description: Computing Networking ConnectIT-keywords: ALARM TELECOST TELEALARM PBX CDR MAINTENANCE TELEPHONE TOLL FRAUD

  • TeleCOST CMS - Call Accounting TeleCOST CMS is our premier call accounting solution. TeleCOST CMS tracks telephone calls for cost allocation, extension analysis, traffic analysis, misuse, toll fraud detection, hotel billing, account code billing and carrier comparisons. TeleCOST works with all major telephone systems. TeleCOST addons include special CTI links to Nortel systems for wake up calls, forced account code verification, laeast cost routing, alarm notification and caller identification screen pops. Available for Windows Vista, 7 or later. For more information please visit our web site at www.telecost.com. ConnectIT Category Description: TELECOMMUNICATIONS Telephony / CTI ConnectIT-keywords: Telecost cdr shadow rsi hotel billing telephone pbx call accounting

  • Shadow CMS - Call Accounting Shadow CMS is our premeir call accounting Solution. Shadow CMS tracks telephone calls for cost allocation, extension analysis, traffic analysis, misuse, toll fraud detection, hotel billing, account code billing and carrier comparisons. Shadow works with all major telephone systems. Shadow addons include special CTI links to Avaya systems for wake up calls, forced account code verificatin, laeast cost routing, alarm notification and caller identification screen pops. For more information please visit our web site at www.telecost.com. ConnectIT Category Description: TELECOMMUNICATIONS Telephony / CTI ConnectIT-keywords: Shadow cdr shadow rsi hotel billing telephone pbx call accounting

  • Shadow CTI Pack (Norstar) Our Shadow CTI Pack for Norstar product is a family of Computer Telephony Integration (CTI) Applications add features and/or capabilities to your norstar telephone system that are not currently available. These include: Screen Pops, Text Messaging, Wake up Calls, Forced & Verified Account Codes, Set Logins, Internal SMDR, etc. For more information please visit our web site at www.telecost.com. ConnectIT Category Description: TELECOMMUNICATIONS Telephony / CTI ConnectIT-keywords: Nortel Norstar CTI Computer Telephony Integration telephone key system call accounting

  • Shadow CTI Pack (BCM) Our Shadow CTI Pack for BCM product is a family of Computer Telephony Integration (CTI) Applications add features and/or capabilities to your Nortel Networks Business Communications Manager (BCM) telephone system that are not currently available. These include: Screen Pops, Text Messaging, Wake up Calls, Forced & Verified Account Codes, Set Logins, Internal SMDR, etc.

  • Revolution Web Call Accounting Revolution Web Call Accounting is a Browser based Call Accounting Software for Small to Medium Business. It is a robust solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company. The software can be accessed from your desktop or from around the world through a true web interface. Revolution Web Call Accounting can connect to virtually any telephone system, collect call detail records (CDR) and allocate cost. It includes many preset and ad hoc reports, support for account and pin codes, contact database for identifying business and personal calls, client billing and a built-in query builder. It is 100% browser based with a built-in Web server and an embedded SQL database engine. It now offers full connectivity to MySQL DBMS.

  • Shadow Contact Center Reporting (CCR) Our Shadow Contact Center Reporting (CCRD) software allows users to analyze and report on Contact/Call Center (ACD) activity. The software maintains an historical record of your ACD queues performance. You can use the software to monitor each queues performance (i.e. Average Agents, Average Call Wait Times, Number of Calls Abandonend, Calls Answered, Avg. Speed of Answer, etc.) Users can generate reports and graphs, as well as calculate totals. A built in job-scheduler allows unattended use. This software is available for Windows Vista, 7 or greater. For more information please visit our web site at www.telecost.com.

  • Shadow CRM Integrator Shadow CRM Integrator is an intuitive integrated visual communication console that provides real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof. Shadow CRM integrates with most commercially available contact management applications (i.e. Salesforce.com, MS Dynamics, Sugar CRM, ACT!, Goldmine, Maximizer, Outlook, Access, etc.). Use Shadow CRM to place a call to the current contact, answer your phone, put a call on hold, transfer a call, etc. Additionally, Shadow CRM will automatically locate and display contact information based on an inbound call's caller id information (CLID). Shadow CRM will function with any telephone system (PBX or Key system) or telephone line/modem that is TAPI compliant. For more information please visit our web site at www.telecost.com.

  • Shadow OSN Shadowls OSN is a unique application designed specifically to work with Avaya IP Office, Nortel Norstar, BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. Shadow OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies.

  • Shadow SA (Switch Assistant) Shadow SA allows Nortel Meridian and CS1000 Pbx Managers, Pbx Supervisors, Pbx Administrators and Technicians to easily manage their switch. When Windows Scheduler is used, MA automates many daily tasks and with the addition of Dial Up connectivity, Administrative switch personnel can perform all MA functions remotely. MA's click command buttons and extended 'Quick' help takes away much of the mystery in programming your Meridian Switch. The program is an excellent assistant to accomplished command prompt programmers as well.

  • Cloud Call Accounting Cloud Call Accounting is a fully managed Software as a Service (SaaS) alternative to purchasing a call accounting solution and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software.

  • Shadow Real-Time Dashboard (RTD) SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities.

Back to Top