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Company:
SOFTEL Communications, Inc.
Website:
Location:
  • 30-70 East Beaver Creek Rd
  • RICHMOND HILL, ON
  • L4B3B2

Contact Information

Telephone:
877-525-1987
Alternate Telephone:
877-525-1987
Fax:
Email:
info@softel.com
Markets:
Australia, Belgium, Brazil, Iran, Islamic Republic of, Japan, Luxembourg, Netherlands, Puerto Rico, United Arab Emirates, United Kingdom, United States
Number of Employees:
11-100
Year Established:
1993-07-01
Industries Classification:
541510  Computer Systems Design and Related Services
Total Sales ($CDN):
$5,000,000 to $9,999,999
Updated on:
2016-06-21,  Industry Canada
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SOFTEL Communications, Inc.

Company Profile

As voice and data technologies continue to converge and evolve into the Internet of Things, the enterprise world has become one of multiple platforms, a variety of applications and several delivery methods. SOFTEL has spent over 20 years developing the unmatched scope of highly specialized expertise and experience that is necessary for “real world” implementations of technology innovations realizing core business objectives of leading organizations across the globe. • Contact Center Solutions • Universal Communications/ Mobility • Cloud Centric Application delivery and Security • Big Data, Social and Business Intelligence • Integrating new solutions with existing applications o Microsoft Lync o WebRTC o Data Center Virtualization o Voice/Facial Biometrics Over 200 of the Fortune 500 firms worldwide have benefited from SOFTEL’s expertise and experience over the years. SOFTEL holds some of the highest accreditations and certifications from Avaya, Cisco, Genesys, Microsoft, and other key companies in the technology/communication world. This multiplatform expertise has led these same technology and communication companies to call on SOFTEL Communications to help them deliver complex solutions to their own customers as well drive innovation to enhance their product portfolios and market offers.

Products/Services

  • Design/Implementation SOFTEL offers the complete range of design and support services including: • Consulting • Design/Engineering • Integration • Implementation • Testing • On-going Support • Managed Services

  • Solution Development SOFTEL offers expertise in developing solutions for specific industries as well as specific business needs: Customer Contact and Interaction Solutions Finance and Banking Solutions Mobile Healthcare and Telemedicine Solutions Wearable Technology Solutions Data Security and Multi-factor Biometric Solutions Internet of Things applications In their process of developing solutions, SOFTEL offers the complete range of design and support services including: • IT Consulting • Applications and Solutions Design/Engineering/Architecture • Applications and Solutions Integration • Implementation • Managed Services • 24/7/365 Help Desk Support

  • Application Development SOFTEL develops applications for specific industries as well as specific technologies: • Telemedicine/Healthcare • Internet of Things • Unified Communications • Contact Centers for large enterprises and government • MS Lync – SOFTEL offers the only native MS Lync call center platform

  • Expertise Areas SOFTEL’S competitive advantages include rapid innovation coupled with the ability to provide seamless solutions across a wide variety of technologies and platforms. SOFTEL’s deliverables are platform agnostic, so unique and tailored solutions are produced only according to a specific market vertical’s requirements and compliances, or a customer’s needs, objectives and environment. SOFTEL Communications offers over 20 years of experience and expertise in the following areas: • Contact Center • Unified Communications • Microsoft Lync voice, SharePoint, Office 365 • WebRTC, HTML 5 applications • Cloud Computing and Mobility • Voice and Facial Biometrics • Business Intelligence, data analytics, monitoring and reporting

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