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Company:
Microworks
Website:
Location:
  • 301-359 Kent St
  • OTTAWA, ON
  • K2P0R6

Contact Information

Telephone:
613-232-3859
Alternate Telephone:
877-232-3859
Fax:
613-563-3448
Email:
info@microworks.ca
Year Established:
1983-10-01
Industries Classification:
518210  Data Processing, Hosting, and Related Services
541510  Computer Systems Design and Related Services
Updated on:
2015-10-27,  Industry Canada
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Microworks

Company Profile

Microworks, founded in 1983, is a trademark of Kendall Lougheed And Associates Incorporated. Microworks has operated in Ottawa for over 29 years and provides IT Consulting and Systems Solutions in the areas of: Information Management/SharePoint Solutions, Contract Relationship Management/Dymanics CRM, Infrastructure Solutions, Data Centre and Hosting, and IT Strategy Development. Microworks has the highest-rated customer satisfaction index from independent surveys of our customers. Quality and successful project outcomes are achieved by communication, collaboration and by following a project framework that manages scope, risk, timelines, resources and budget. Each project is specifically designed to best meet our customer's requirements/needs ( including corporate policies and procedures - security, administrator/staff access levels, onsite and remote access, etc.). Our customers are engaged at each stage, so that there are no surprises. Microworks has experienced staff in key disciplines, including computer science, engineering, creative design, library and information science, records management, business analysis, management, and communications. This means we can offer a broad range of bilingual services. Additionally, staff are certified in search, content management, and portal and collaboration competencies. Ongoing training ensures that staff are updated on software, technology and devices.

Products/Services

  • 5. IT strategy development Microworks helps customers align technology solutions to business strategy. We identify priority investments that will optimize their business processes, empower staff, and maximize user engagement. We develop an IT roadmap and then work with our customers, from project initiation to completion, to ensure successful adoption.

  • 1. Information management / SharePoint solutions Using Microsoft SharePoint, microworks’ team of information management (IM) experts works with each customer to design enterprise content management solutions specific to their requirements. We offer business analysis, solution architecture, IM policies and procedures, system governance, taxonomies and metadata. We build intranets, extranets, and internet sites; electronic document and record management solutions; and collaboration spaces. Hosted document management solutions allow access by users and administrators anywhere internet is accessible, while maintaining security requirements. We plan and design for user-focussed adoption. Corporate branding and design is offered. We provide user training and ongoing support.

  • 2. Contact relationship management / Dynamics CRM Microworks develops contact relationship management (CRM) solutions for constituents, clients, and stakeholders including issues management, communications campaigns and case management. We build web-enabled self-service portals and bring-forward solutions. We integrate CRM to SharePoint.

  • 3. Infrastructure services Microworks offers Microsoft and Cisco-certified professionals for SharePoint, CRM, Windows Server, Exchange Server, SQL Server and Active Directory. We integrate collaboration systems including Microsoft Lync and Cisco Jabber. We implement Cisco VoIP, wireless, firewall and routing. Bilingual help desk support and 24/7/365 on-site support is available.

  • 4. Data Centre and Hosting We provide a redundant and secure data centre and Canadian-based, privacy-compliant hosted systems. We support VMWare and Hyper-V virtualization. Hosted software services include SharePoint, Dynamics CRM, Exchange Server and Active Directory. Cisco Firewalls and Routers provisioned.

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